Solar Care+

A member of Electric Bird

Solar Care+ is a service carried out by highly qualified experts who have received systematic training in both Inverter device repair and Solar solutions.

Contact us immediately for timely inverter emergency assistance, achieving higher efficiency at a reasonable cost.

Register now and get Solar Care services with up to 30% off. Limited time offer.

*Terms and conditions apply.
*Promotion valid from November 10th to December 30th.
*Service fees may vary depending on the capacity, type of malfunction, and replacement components.

Register Now

Contact us immediately for timely inverter emergency assistance, achieving higher efficiency at a reasonable cost.

Register now and get Solar Care services with up to 30% off. Limited time offer.

*Terms and conditions apply.
*Promotion valid from November 10th to December 30th.
*Service fees may vary depending on the capacity, type of malfunction, and replacement components.

Register now

Comprehensive protection service for your device

Solar Care+ is Electric Bird’s exclusive extended service for inverter and solar power system owners .

With Solar Care+ , you enjoy great policies and unique privileges in system protection, especially in cases of risks related to performance, operation and maintenance.

Quick repair time, nationwide branch system, professional repair process, flexible warranty policy.

We provide a complete service from on-site inspection, detecting the cause and thoroughly handling it to ensure the system always operates stably and safely.

Please read the detailed Terms and Conditions or call the hotline at 1900 638 009 – extension 1 for detailed consultation.

These are the benefits of using the service

Solar Care's services include

Repair, new supply, rental, storage, supply of components, inverter insurance package.

  • Solar solutions such as: Consulting, providing solar system repair and maintenance services,

    We receive your broken device and return it to you in the best condition completely free of charge.

  • Simple repair request process: Send request to Solar Care+ customer care center on website https://solarcareplus.vn or call Hotline: 1900 638 009

  • *Your device will be received and repaired and delivery time depends on each type of capacity, type of damage and replacement parts.

INVERTER REPAIR AND REPLACEMENT SERVICES
Retail price (excluding VAT). Unit price: VND Service fee incurred
Repair fee Repair fee Repair fee Repair fee
DC – Mainboard 15,000,000 - 25,000,000 Free of charge Free of charge
AC – Mainboard 10,000,000 - 20,000,000 Free of charge Free of charge
C/P – Mainboard 8,000,000 - 15,000,000 Free of charge Free of charge
Common errors 5,000,000 - 10,000,000
INVERTER INSURANCE PACKAGE
Retail price (excluding VAT). Unit VND
6/12 month insurance package
We will assess the inverter and provide a detailed quotation
INVERTER RENTAL SERVICE
Retail price (excluding VAT). Unit VND
Short-term rental Short-term rental
The rental price is 50% of the output / inverter / day The rental price is 35% of the output / inverter / day.
  • Warranty period: 6 months for replacement service, 3 months for repair service.
  • Warranty applies to all errors that arise after repair, except for errors caused by the user.
  • Note: The above repair price is for reference only, the price may vary depending on the manufacturer, capacity and equipment error. Please contact Solar Care+ directly for a detailed quote.
  • Solar Care+ service prices are subject to change without prior notice.

How to use Solar Care+ service

Get customer information

Quotation survey

Proceed

Acceptance and payment

How to experience the service

You can use the Solar Care service with a warranty commitment of up to 12 months from the date of equipment handover when contacting: Technical centers and branches nationwide

Use Solar Care+ service with your request

You can choose to register with the Solar Care + insurance package that suits your needs and products to receive discounts of up to 40%.

*Promotion until December 31, 2023. Contact the consultant for detailed incentives for each product line or hotline 1900 638 009  (branch number 1) for advice.

Register now

Come to Solar Care BRANCHES / TECHNICAL CENTERS near you to experience the service

Solar Care staff will advise and help you determine the current status of your equipment.

Find locations near you

How to request your benefits with Solar Care+

Step 1

If you have problems or issues with your inverter and solar system, please contact our customer care center.

Step 2

We will quickly provide consultation and suggest temporary solutions to mitigate the impact during the waiting period for precise repair or component replacement. Our technical team will visit to perform a comprehensive assessment of the inverter’s condition and propose necessary measures to ensure that your inverter operates smoothly and efficiently

Step 3

If you’ve never used our services before, don’t worry.Please contact us for guidance on the straightforward and convenient service registration process.

Contact Info

Find out more information or request repair and maintenance of your solar power system by calling the hotline below.
Call hotline 1900 638 009 from 08:00 to 18:00 every day from Monday to Saturday

Frequently asked questions

What services does Solar Care+ Solutions provide?

Repair, new supply, rental, storage, supply of components, inverter insurance package.

  • Solar solutions such as: Consulting, providing solar system repair and maintenance services, including but not limited to 24/7 temporary emergency EPC work for the system.

  • Free pickup and delivery: We pick up your broken device and ship it back to you in the best condition completely free of charge.

  • Simple repair request process: Send request to Solar Care+ customer care center on website https://solarcareplus.vn or call Hotline: 1900 638 009

    * Your device will be received and repaired immediately upon contact and delivery time depends on each type of capacity, type of damage and replacement parts.

Cost savings: Solar energy systems require a large investment on your part. Regular servicing and maintenance helps system performance and longevity. Save on system replacement costs.

Optimal performance: To make the most of the sun’s energy, the system needs to operate at high efficiency. Any problems or malfunctions can affect the system’s performance. Periodic maintenance ensures that the system always operates stably and has good performance.

Safety: Solar system maintenance sometimes requires working in hard-to-reach locations such as Homes. This is linked to safety. Regular maintenance helps ensure the safety of those doing the work and prevents unwanted problems.

Prevent problems: With regular inspections and maintenance, you can detect and fix small fixing errors before they become big problems. This helps avoid unfortunate problems and minimize system downtime.

Environmental protection: Solar energy is a clean and environmentally friendly source of energy. However, if the solar system is not operating efficiently, it can create a larger amount of carbon emissions. Maintenance and upkeep helps minimize the amount of errors released and ensures that the system operates at high efficiency, protecting the environment.

In short, solar system maintenance and upkeep not only protects investment and ensures performance but also ensures safety, prevents breakdowns and protects the environment.

With the experience of engineers from Germany

Solar Care+ is a service performed by Electric Bird’s highly skilled technicians, who are well-trained to repair Inverter devices and provide Solar solutions.

Repair prices at our center range from 5,000,000 – 40,000,000 VND
To know the exact cost of repairing your inverter, you should contact us immediately to receive a specific quote based on the condition of your inverter. inverter and other elements.

To use a solar inverter effectively, you need to take careful measures and decisions to optimize your solar system.

Here are some ways to ensure efficiency in using solar inverters:

Choose the right inverter: Choose an inverter with the right capacity for your solar system. This ensures that the inverter operates at optimal performance.

Place the inverter properly: Place the inverter in a location with enough space to dissipate heat, avoid direct sunlight and protect from moisture and harsh weather elements.

Periodic maintenance: Perform periodic maintenance and checks on the inverter to ensure that it operates stably. Clean dirt and electronic arrays to maintain optimal performance.

Ensure safety: Implement safety for solar energy systems, especially inverters. Please follow the instructions and safety standards to avoid accidents and incidents.

Periodic performance testing: Monitor solar and inverter system performance to detect any problems or reduced performance early. Any poor performance requires intervention and careful testing.

Use real-time information: Some inverters are capable of providing real-time information about performance. Use this data to optimize your solar energy usage.

Use energy at the right times: Try using energy-intensive appliances during bright sunlight hours to optimize system efficiency.

Use solar cells efficiently: If you are building a solar power system, choose high-efficiency solar panels to generate more energy from a smaller area.

Store excess energy: If your system produces more energy than you need, consider storing excess energy using an energy storage system or selling excess energy back to the grid Local.

Using a solar inverter effectively requires attention to detail and regular monitoring. This helps maximize the benefits you can get from your solar system.

Inverters in solar power systems can experience a number of different failures due to many reasons, from mechanical damage to electronic problems. Here are some common errors that inverters often encounter:

Overheating : The Inverter can become overheated when operating in tropical conditions or due to ground jams. If the temperature is too high, the inverter will turn off to protect itself. This can happen if the cooling system is not working properly or needs to be cleaned.

Voltage Loss : The inverter can stop working when it does not receive enough voltage from the solar panel array. The cause could be a failure in the solar panel array or a short circuit in the device.

Insulation Fault: Insulation fault occurs when there is a problem in the cabling or inverter system, causing a loss of insulation between the battery array and the inverter. This may cause the inverter to stop working.

Electrical Circuit Fault: Faults in the inverter’s electrical circuits, such as damage to components or cables, can cause shutdown or reduced performance of the inverter.

Software Error: Software error can occur when the inverter operates with incorrect software or when there is a problem during the software update process. This may lead to stoppage or poor performance of the inverter.

Network Connection Error: Some inverters have the ability to connect to the network for remote monitoring and management. Network connection errors can cause problems in system monitoring and control.

Component Failure: Components inside the inverter, such as the IGBT module, relay or controller, may fail and need to be replaced.

General Failure: General failure can occur when the entire inverter stops working without a specific cause.

To identify and repair inverter errors, it is necessary to perform periodic inspection and maintenance of the solar system. If you do not have technical knowledge, consult an experienced solar inverter supplier or repair service.

Find out more information or request repair and maintenance of your solar power system by calling the hotline below. Call
hotline 1900 638 009 from 08:00 to 18:00 every day from Monday to Saturday.